Thursday, December 14, 2017

Auto CAD Subscription Licensing Error: "Establish an Internet connection to continue"

Issue:
When you start an Autodesk product for Windows, you see the following error message:
Establish an Internet connection to continue
The Autodesk license server cannot be found. This problem can be caused by a variety of issues, including:
·         Internet connectivity has been lost.
·         The Autodesk license server is temporarily unavailable.

Causes:
There are many reasons for Internet connection problems. The solutions for the most common causes are listed below.
Solution:
Solution 1: For Autodesk 2014 and 2015 products, install the licensing security hotfix
1.      If you have a 2014 or 2015 product and haven’t applied the Autodesk POODLE hotfix, do so now.
2.      Follow the steps in Security Settings under Solution 2.

Solution 2: Check your browser settings LAN settings (required in all cases)

1.      Find the LAN settings in your browser.
·         In Chrome, go to Settings > Advanced > System > Open Proxy Settings > Connections > LAN Settings.
·         In Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings.
Alternatively, select Internet Options in the Network control panel and click LAN settings in the Internet Properties dialog.
2.      Confirm that Automatically detect settings is not selected. The dialog should look like this:
  

Security settings (required if you've applied the POODLE hotfix in Solution 1 or have an Autodesk 2016 or later product.)
1.      In your browser settings, find the setting for SSL (Secure Sockets Layer) 3.0.
·         In Chrome, go to Settings > Advanced > System > Open proxy settings > Advanced > Settings > Security.
·         In Internet Explorer, go to Tools > Internet Options > Advanced > Settings > Security.
Alternatively, select Internet Options in the Network control panel and click the Advanced tab in the Internet Properties dialog.
2.      Scroll down to Use SSL 3.0 and confirm that it is selected.

Solution 3: Check your proxy server settings

If your network firewall allows Internet access only through a proxy server, change the settings on your browser to allow access to the Autodesk licensing server.
1.      Find the LAN settings in your browser.
·         In the Chrome menu, go to Settings > Advanced > System > Open Proxy Settings > Connections > LAN Settings.
·         In Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings.
Alternatively, select Internet Options in the Network control panel and click LAN settings in the Internet Properties dialog.
2.      Under Proxy Server, make sure that Use A Proxy Server For Your LAN is selected
3.      Click Advanced.
4.      In the text box under Exceptions on the Proxy Settings dialog, enter these domain addresses.
Important: if your network uses WPAD (Web Proxy Automatic Discovery) to configure proxies, enable proxy detection.  Autodesk licensing components disable WPAD proxy detection because automatic detection can degrade performance in networks without proxy servers.

Solution 4: Uninstall any adware or malware on your computer

One or more of the following may be on your computer. You can search the Internet for ways to uninstall them.
·         If Trovi Search Protect is installed on your computer, uninstall Trovi. Trovi is a browser hijacker that you may have installed along with legitimate software.
·         If Wajam is installed on your computer, uninstall Wajam. Wajam is adware that displays social media posts in search results.
·         If DNS Unlocker is installed on your computer, uninstall DNS Unlocker. DNS Unlocker is malware that displays pop-up ads and advertising banners. 

Solution 5: Confirm that a required port on your computer is open

1.      Install Windows Telnet.
a.       Open a Command prompt window. (On Windows 10, right-click Start and select Command prompt.)
b.      Enter the following at the Command prompt:
·         pkgmgr /iu:"TelnetClient"
c.       If you see the User Account Control dialog, click Yes to accept.
d.      Click Continue.
e.       When the Command prompt appears again, the installation is complete.
2.      Run Telnet.
a.       Open a new Command prompt window.
b.      Type the following into the Command prompt window:
·          telnet cur.autodesk.com 443 
c.       If you connected successfully, you see a blinking cursor. If not, close the Command prompt window and try again. You may have to try several times.
d.      Contact your system administrator if you still can’t connect.

Solution 6: Try additional troubleshooting measures

If the previous solutions don’t solve your problem, try each of the following, one at a time. Test for success before trying the next one.
·         Shut down your computer and log in to Windows again.
·         Check that the local time setting is accurate on the Date and Time control panel.
·         Check with your system administrator to find out if any of the following are blocking your connection.
o    A proxy server
This article lists the supported proxy configurations for a single-user access license in a secured proxy environment.
·         Firewall security settings
·         Antivirus software
·         Go to the following locations and remove the specified files:
·         C:\Users\\AppData\Roaming\Autodesk—Delete the ADUT folder.
·         C:\ProgramData\FLEXnet—Delete the three files whose names begin with adskflex.
·         C:\Users\\AppData\Local\Autodesk\Web Services—Delete LoginState.xml.
Note: If you don’t see a file, it may be hidden. To make it visible, follow these instructions.
·         If you have administrator privileges on your computer:
·         Right-click the product icon and select Run As Administrator.
·         Close the program and reopen it normally.

Wednesday, December 6, 2017

Configure email settings for the workflow system [AX 2012]

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
You can configure Microsoft Dynamics AX to send email messages to users when workflow-related events occur. For example, email messages can be sent to users when documents are assigned to them for approval. Complete the procedures in this topic to configure email settings for the workflow system.

This task is part of a bigger process

This topic explains how to configure email settings for the workflow system. This is step 4 in the following diagram. Configuring the email functionality in Microsoft Dynamics AX is the bigger process that you must complete. For more information about this process, see Configure email functionality in Microsoft Dynamics AX.
How to configure email functionality

Enable users to receive workflow-related email messages

The first step in the process is to enable users to receive workflow-related email messages. The following procedure explains how to do this. You must complete this procedure for each Microsoft Dynamics AX user.
NoteNote
If you’d rather have users configure their own email settings, instruct users to do the following:
  1. Open the Microsoft Dynamics AX client.
  2. Click File > Tools > Options.
  3. Complete steps 5 – 8 in the following procedure.
  1. Open the Microsoft Dynamics AX client.
  2. Click System administration > Common > Users > Users.
  3. Select a user.
  4. Click Options.
  5. In the E-mail field, verify the email address of the selected user.
  6. Click Notifications.
  7. In the Workflow notifications section, specify how you want the user to be notified about workflow-related events. To do so, follow these steps:
    1. In the Line-item notification type list, specify how you want the user to receive workflow notifications for line items.
      • Grouped – Notifications for line items are grouped into a single email message.
      • Individual – An email message is sent for each line item.
    2. If you want the user to receive notifications in the Microsoft Dynamics AX client, select the Show notifications in the Microsoft Dynamics AX client check box.
      If you select the Show notifications in the Microsoft Dynamics AX client check box, you can also specify whether you want the user to receive notifications as pop-up messages. If you want the user to receive pop-up messages, select the Show pop-ups for notifications check box.
    3. If you want the user to receive notifications as email, select the Send notifications in email check box.
  8. Click Close.
  9. The Users page is redisplayed. Select another user and repeat steps 4-8.

Determine how many email templates you need to create for the workflow system

Determine how many email templates you need to create for the workflow system. You can create multiple email templates, or just two email templates (as explained below). Your business needs will help you determine how many email templates you need to create. For example, you may want to:
  • Create an email template for every workflow.
  • Create an email template for every workflow type.
    In this scenario, all workflows of a certain type would use the same email template. See Workflow types for a list of all the types of workflows you can create.
  • Create two email templates.
    In this scenario, one email template would be used by all workflows that are used across the whole organization. The other email template would be used by all workflows that are company-specific. See Workflow types for more information about how each type of workflow is used.

Create email templates

After you have determined how many email templates to create, you can create the templates. For instructions on how to do this, see Configure email functionality in Microsoft Dynamics AX.

Use placeholders

When you create email templates, we recommend that you use placeholders. When email messages are generated, these placeholders will be replaced with specific text from the workflow.
For example, suppose that you entered the placeholder %subject% in the email template. In this example, when email is generated and sent to users, that placeholder will be automatically replaced with the text found in the Work item subject field. Similarly, if you enter %message% in the email template, that placeholder will be replaced with the text found in the Work item instructions field.
Placeholders will be replaced with this text.
For more information about how to insert placeholders in email templates, see Configure email functionality in Microsoft Dynamics AX.

Specify when each email template will be used

When you configure the properties of a workflow, you can select the email template that should be used to generate email messages for the workflow. For step-by-step instructions, see Configure the properties of a workflow.
Select an email template for the workflow
If you do not select an email template when you configure a workflow, a default template will be used. You can specify which email template is the default template by completing the following procedures.

Specify the default email template for organization-wide workflows

Some workflows are used to process documents that are associated with your whole organization. Complete the following procedure to specify the default email template that will be used to generate notifications for organization-wide workflows.
To view a list of organization-wide workflows, see Workflow types.
  1. Click System administration > Setup > Workflow > Workflow parameters.
  2. Select an email template from the list.
    The list will display email templates that were created when the Show system e-mails check box was marked in the E-mail templatesform.
  3. Click Close to save your changes.

Specify the default email template for organization-specific workflows

Some workflows are used to process documents that are associated with a specific organization, such as a legal entity. Complete the following procedure to specify the default email template that will be used to generate notifications for organization-specific workflows.
To view a list of organization-specific workflows, see Workflow types.
  1. Click Organization administration > Setup > Workflow > Workflow parameters.
  2. Select an email template from the list.
    The list will display email templates that were created when the Show system e-mails check box was not marked in the E-mail templates form.
  3. Click Close to save your changes.

Monday, November 20, 2017

Enable Automatic Replies for another user or additional mailbox



Automatic Replies buttonMost of Outlook’s Exchange specific functionalities such as Automatic Replies (also known as “Out of Office Assistant” or “OOF”) only work for the main mailbox and not for delegate or Shared Mailboxes.
If you have been assigned Full Access permissions to this mailbox by your Exchange administrator (verify this with him/her if you do not know; delegate permissions are not enough!)or know the credentials of the other mailbox, then there are 3 ways in which you can enable the Automatic Replies for a shared or additional mailbox.
Exchange Administrators can also enable Automatic Replies for another user without logging on to the mailbox by using an Exchange PowerShell command, the Exchange Admin Center or a 3rd party management tool.

User Method 1: Outlook Web App

Outlook Web App (OWA) buttonProbably the easiest way to go is to use Outlook Web App. You can ask your mail administrator for the URL if you don’t know it. In Outlook 2010, Outlook 2013 and Outlook 2016, you may find the URL in the Info section when pressing on the File menu tab.
When you have been granted Full Access permissions, then you can logon with your own username and password and click on your own picture or name in the top-right corner to get to the option to open another mailbox.
Open another mailbox... command in OWA 2013.
Open another mailbox… command in OWA 2013.
If you haven’t been granted Full Access permissions but do have separate logon credentials for the additional mailbox, you can use that to logon instead.
Once logged in, you can enable Automatic Replies in the following way:
  • Outlook on the Web (Office 365 for Business – Exchange Online)
    Gear icon (left side of your picture in the top right corner)-> Automatic Replies
  • OWA 2016
    Gear icon (left side of your picture in the top right corner)-> Automatic Replies
  • OWA 2013
    Gear icon (right side of your name)-> Set automatic replies
  • OWA 2010
    Options (below your name)-> Set Automatic Replies…
  • OWA 2007
    Options (left side of your name)-> Out of Office Assistant
Extra Tip!
You can use the “In Private” or “Incognito” mode of your Internet browser to prevent automatic logon or to be able to stay logged on to your own mailbox as well.

User Method 2: Additional Exchange account

Add Exchange Mailbox buttonIf you are using Outlook 2010, Outlook 2013 or Outlook 2016 and either have been granted Full Access permissions to the mailbox or have been provided separate credentials for it, then you can also configure this shared mailbox as an additional Exchange account rather than to add it as a secondary mailbox of your own.
To do this, click on the File tab and choose Add Account. When setting up the account, Auto Account Setup may recognize your main mailbox linked to your user account. When this happens, specify the email address of the shared mailbox instead.
For more details and screenshots of this process see Adding an additional or shared mailbox from the same Exchange organization to Outlook.
Once the mailbox has been added, select its Inbox folder and enable Automatic Replies as you would normally do for your own mailbox.
Note: You should not do this if you have been assigned as a delegate as well for this mailbox. In that case, it is recommended to use a separate Mail Profile instead.

User Method 3: Separate Mail Profile

Mail Applet Control Panel buttonIf you want to enable Automatic Replies for the shared mailbox in Outlook but are still using Outlook 2007 or previous, then you’ll have to use the Mail applet in Control Panel to create an additional Mail Profile.
You’d then set up this Mail Profile with the shared mailbox as the main mail account rather than your own. This also requires you that you either have been granted Full Access permissions to this shared mailbox or have been provided credentials for it.
Just like the “Additional Exchange account” method above, Auto Account Setup might try to configure it automatically with your own mailbox. You’d then have to specify a different address or configure the account manually as well.

Admin Method 1: Exchange PowerShell

Exchange PowerShell buttonIf you are an Exchange administrator, then using the Set-MailboxAutoReplyConfiguration Exchange PowerShell command is the supported and native way to go to enable Automatic Replies without logging on to the mailbox itself.
Set-MailboxAutoReplyConfiguration -Identity  -AutoReplyState Enabled -InternalMessage "Internal auto-reply message." -ExternalMessage "External auto-reply message."

Admin Method 2: Exchange Admin Center

Exchange Admin Center buttonAnother way to do this as an Exchange Administrator is via the Exchange Admin Center (also known as ECP).
  1. Logon to the Exchange Admin Center.
  2. Change the management scope;
    • Exchange 2010
      In the top left corner, next to Mail> Options, click on: Manage My Organization
    • Exchange 2013, Exchange 2016 and Office 365 Exchange Online
      Click on your name or image in the top right corner.
  3. Choose: Another user…
  4. Select the user that you want to manage.
  5. In the page that opens, you can now set up an automatic reply message (in Exchange 2010: Tell people you’re on vacation).

Admin Method 3: CodeTwo Out of Office Manager

CodeTwo OOF Manager buttonIf you regularly need to manage the Automatic Replies setting for your users, then both admin methods mentioned above can become quite cumbersome.
CodeTwo Out of Office Manager simplifies this task and also offers some other management features which Exchange doesn’t offer itself.
Some of the key features are;
  • Central management of Out of Office replies.
  • Set up Out of Office reply for another user.
  • Delegate to HR managers, receptionists, assistants or team leaders.
  • Plan ahead for months.
  • Reset Out of Office address history to re-activate replies.
  • Schedule Out of Office replies with a recurrence schedule.
  • Slick and clutter-free calendar view.
  • One template for multiple users.
  • HTML simple to use editor.
  • Supports Exchange on-premise, Office 365 and other hosted Exchange environments.