V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

Problem

When the "Media Insert" alert is responded with CANCEL during the backup of a resource, the resource is not listed under the restore selection till the Backup Exec services are restarted

Solution

The above can be better explained with this example. Lets consider a Backup Job backing up C,D and E Drive of the local Server. After backing up the C and D drive when Backup Exec is backing up the E drive if the storage media is full and asking for a overwritable media and it is at this stage if the Backup Job is canceled we would only see the C and D in the Restore Job properties. The E drive which was partially backed up will not be seen until the Backup Exec services are restarted.

WORKAROUND:

Restart all Backup Exec Services to see the resource on which the request for overwritable media was canceled during the Backup operation.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or Hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see    http://www.symantec.com/ . Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.