Monday, May 31, 2010

Outlook error: this operation has been cancelled due to restrictions in effect on this computer

Note: You may be able to resolve the issue by resetting Web settings in Internet Explorer 6 or Internet Explorer 7. To do this, follow these steps, as appropriate for your situation.

Internet Explorer 6

  1. Start Internet Explorer 6.
  2. On the Tools menu, click Internet Options.
  3. Click the Programs tab, and then click the Reset Web Settings button.
  4. Under Internet programs, verify that the correct e-mail program is selected.
  5. Click to select the Internet Explorer should check to see whether it is the default browser check box.
  6. Click Apply, and then click OK. Note You may receive the following message when Internet Explorer starts:
    Internet Explorer is not currently your default browser. Would you like to make it your default browser?
    If you receive the message, click Yes.

Internet Explorer 7

  1. Start Internet Explorer 7.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. Click the Programs tab, and then click Set programs.
  5. Click Set Default Programs.
  6. Click to select Microsoft Outlook, and then click Set this program as default.
  7. Click OK, and then close the Default Programs dialog box.
  8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
  9. Click OK.

Internet Explorer 8

  1. Start Internet Explorer 8.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. Click the Programs tab, and then click Set programs.
  5. Click Set Default Programs.
  6. Click to select Microsoft Outlook, and then click Set this program as default.
  7. Click OK, and then close the Default Programs dialog box.
  8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
  9. Click OK.

Saturday, May 29, 2010

Retrospect: error 843 (resource in use by another operation)

Finally got through to Retrospect Tech Support. Apparently RS can get "tangled up" sometimes. A simple restart of the program was all it took (hits self in forehead).

Wednesday, May 19, 2010

Difference between cross-over cable and straight-through cable

I tried to connect two computers by UTP cable, it worked on both straight-through and cross-over. Why?

The answer is when your computer have built-in auto-crossover (a.k.a. auto-switching or auto-MDI/MDIX) port that lets a computer connect directly to another computer using a straight-through cable. A crossover cable is also used to connect two hubs (or switches) if both hubs (or switches) don't have uplink ports.

Straight-through cable is used to connect a computer to a hub or a switch. It can also be used to connect two hubs (or switches) if each hub (or switch) has an uplink (i.e. built-in crossover) port.

Tuesday, May 18, 2010

The print queue status is displayed as "Offline" on a Windows Server 2003-based print server if SNMP is enabled and if the printer devices don't resp

Hotfix download is availableHotfix Download Available
View and request hotfix downloads


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

After you apply this hotfix, you must enable the hotfix. To have us enable the hotfix for you, go to the "Fix it for me" section. If you would rather enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me
To enable the hotfix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50095


Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.
Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To enable the hotfix, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type SNMPLegacy, and then press ENTER.
  5. Right-click SNMPLegacy, and then click Modify.
  6. In the Value data box, type 1, and then click OK.

    Note This hotfix does not work if the SNMPLegacy registry entry is set to 0. If this registry entry is set to 1, the print queue status is displayed as "Ready" instead of as "Offline" when a printer device does not respond to SNMP commands.
  7. Exit Registry Editor.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Restart the Print Spooler service and check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpmib.dll5.2.3790.306417,92024-Dec-200714:50x86
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpmib.dll5.2.3790.421118,43224-Dec-200715:06x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Tcpmib.dll5.2.3790.306448,12824-Dec-200713:34IA-64SP1Not Applicable
Wtcpmib.dll5.2.3790.306417,92024-Dec-200713:34x86SP1WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Tcpmib.dll5.2.3790.421149,15224-Dec-200713:35IA-64SP2Not Applicable
Wtcpmib.dll5.2.3790.421118,43224-Dec-200713:35x86SP2WOW
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Tcpmib.dll5.2.3790.306425,60024-Dec-200713:34x64SP1Not Applicable
Wtcpmib.dll5.2.3790.306417,92024-Dec-200713:34x86SP1WOW
Windows Server 2003 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Tcpmib.dll5.2.3790.421126,11224-Dec-200713:42x64SP2Not Applicable
Wtcpmib.dll5.2.3790.421118,43224-Dec-200713:42x86SP2WOW


To work around this problem, disable SNMP on the printer port. To do this, follow these steps:
  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer, and then click Properties.
  3. Click the Ports tab.
  4. Click Configure Port.
  5. Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

Monday, May 17, 2010

HP LaserJets - Cold Reset Instructions

Cold resetting a printer resets the printer to factory defaults.Please note: Any settings you make at the printers control panel will be reset to factory defaults, including the IP address if you have a JetDirect card installed. Remove the JetDirect card while you cold reset the printer if you don't want to erase the JetDirect card's settings.


You can also reset the NVRAM. Resetting the NVRAM will clear the page count and reset the service mode settings to factory defaults. On printers with a display panel you need to enter service mode to manually change the information stored in NVRAM. On printers that don't have a display panel, such as a 5P, 6P, 2100, 2200 there is a different procedure outlined below.


"Older" printers with a display panel. (e.g. 4000, 4100, 5si, 8000, etc.)

Cold resetting the printer is simply a matter of turning the power off, holding down the GO or Online button while turning the printer on.
Resetting NVRAM settings must be done manually through service mode. See entering service mode.

"Newer" printers with a display panel. (e.g. 2300, 2400, 4200, 4250/4350, 4300, etc.)

Turn the printer off and then on. When the printer begins its memory count, press and hold down the Checkmark button until all the main LED signal lights illuminate and stay illuminated. Then release the Checkmark button, and use the Up/Down arrow keys to find the Cold Reset option, then press the Checkmark button again to choose that option.

Printers with no display panel.

HP 1100, 1200 - While the printer is on, press and hold the Go button for 5 seconds. This will reset the printer.
To reset the NVRAM. Turn the printer off. Press and hold the Go button for 20 seconds while powering on the printer.

HP 2100 - To perform a cold reset, turn the printer power off, then press and hold the JOB CANCEL button. Turn the printer power back on and after all the LEDs come on release the JOB CANCEL button. A cold reset changes most system parameters in NVRAM to the factory defaults. The JOB CANCEL button must be released within 20 seconds after all of the LEDs come on; otherwise, an NVRAM initialization is performed instead of a cold reset.

HP 2200 -
Cold reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention light turns on.
4. Release GO.
5. The device lights will begin cycling from front to rear. The cold-reset process will run until completion and the device will go to the ready state.

NVRAM Reset:
1. Turn the printer power off.
2. Press and hold GO.
3. Turn the printer power back on and continue to hold GO until the Attention, Ready, and Go lights turn on.
4. Release GO.
5. The device lights will begin cycling from font to rear. The NVRAM initialization will run until completion and the device will go to the ready state.

HP 5P & 6P
Cold reset:
Turn the power off and hold the reset button (button closest to the back of the printer) for LESS than 20 seconds while turning the printer on.

Reset the NVRAM:
Turn the power off and hold the reset button for MORE than 20 seconds while turning the printer on..

Sunday, May 16, 2010

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions

From Symantec Support Website:


Question/Issue:
Why is Symantec Endpoint Protection Manager 11.x not updating 32 or 64 bit virus-definitions?

Symptoms:

  • Symantec Endpoint Protection Clients do not update virus definitions.
  • Symantec Endpoint Protection Manager shows old virus definitions in "Admin > Server > Local Site >Show LiveUpdate Downloads".

Cause:
Old or corrupted virus definitions prevent Symantec Endpoint Protection Manager to update with new downloaded virus definitions.


Solution:
Steps to clean Virus Definitions folders and republish Live Update Product Inventory on Symantec Endpoint Protection Manager:

  1. Delete the content of folder "c:\documents and settings\All users\Application Data\Symantec\LiveUpdate\Downloads\"
    Note: Application Data is a hidden folder. Delete the content of the Downloads folder, but not the folder itself.
  2. Update the LiveUpdate catalog by opening the following link in Internet Explorer:
    http://localhost:9090/servlet/ConsoleServlet?ActionType=ConfigServer&action=PublishLuInventory
    After few seconds you will get a confirmation message "Responsecode="0".
  3. Stop the services "Symantec Endpoint Protection Manager" and "Symantec Endpoint Protection"
    To stop the services:
    1. Go to Start > Run.
    2. Type the following: Services.msc
    3. Select and stop the above mentioned services.
  4. Delete the numbered or TMP folders inside the paths:
    • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{1CD85...
    • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{C60DC...
    • %programfiles%\common files\Symantec Shared\SymcData\sesmvirdef32
    • %programfiles%\common files\Symantec Shared\SymcData\sesmvirdef64
    • %programfiles%\common files\Symantec Shared\VirusDefs
  5. Launch the process LUALL.EXE from %programfiles%\Symantec\LiveUpdate (May be requested to click on "START")
    (LiveUpdate should run for some minutes (5-10 min), if some error messages are displayed, exit and launch again LUALL.exe)
  6. Restart both Symantec Endpoint Protection services when LiveUpdate is complete.
  7. Verify the numbered folders of virus definitions are created in the following paths:
    (There might be just 2-3 folders in the beginning, but the default number is 10 folders)
    • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{1CD85...
    • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{C60DC...
  8. Log on to Symantec Endpoint Protection Manager Console and launch a LiveUpdate from Admin > Server > Local Site > Download LiveUpdate content.

Verify the correct download/usage of new virus definitions from "Admin > Server > Local Site >Show LiveUpdate Downloads".

Note: In Server 2008, the Downloads folder in step 1 is located at C:\Program Data\Symantec\LIveUpdate\Downloads

Wednesday, May 12, 2010

How to share one Internet connection with another computer using Vista?

If you have two computers at home, one is connected to the Internet. The computer A with Internet must have two network cards. It can be wireless and LAN card or two LAN cards.

The computer A (with Internet), 1 LAN card is connected to the other computer (Computer B).

First let me explain how to connect two computers in LAN.

Step 1: In Vista, before doing this you should enable Sharing and Discovery. You can do that by going to Control Panel -> Network and Sharing Center. Under the section ‘Sharing and Discovery, enable Network discovery, File Sharing, Public folder sharing and others if you want to. (See picture below)

Network Sharing

Here, first network represents connection to internet and second one the local connection with another computer.

Step 2: If your LAN card that is connecting to another computer is installed, it will be shown under Control Panel -> Network Connections.

Step 3: Right click that local area connection and click properties.

Step 4: Under the tab ‘Networking’, click the properties Internet Protocol Version 4 (TCP/IPv4).

Step 5: Click the radio button to ‘Use the following IP’ and give an IP address (For example, IP address: 192.168.0.1 and Subnet Mask: 255.255.255.0)

Step 6: Don’t give any other information, Click Ok and close everything.

Step 7: In computer B, make sure you enable the LAN card which is used to connect to computer ‘A’. Here you need not give any IP information as Computer ‘A’ will assign an IP address dynamically. If it’s not working make sure there are no IP assigned and change the properties to ‘Obtain an IP address automatically’.

Step 8: Test the connection by pinging. (You can do this by typing ping 192.168.0.1 or whichever is Compter ‘A’s IP in the comand prompt)

Sharing the Internet connection of computer ‘A’ with computer ‘B’:

Right click LAN card which is connected to Internet under Control Panel -> Network Connections and click ‘Sharing’ tab and enable both the options to share Internet. (Note: Unless there is another enabled LAN setting you will not be able to see the shared tab under properties)

Click Ok and close. This option is given by the Windows OS known as ICS (Internet Connection Sharing).

Now you can use Internet from both Computer A and Computer B from a single connection.

Tuesday, May 4, 2010

How to reset Internet Explorer settings

If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons and slow down of internet browsing, you can usually resolve the problem by resetting Internet Explorer settings.

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
  1. Exit all programs, including Internet Explorer (if it is running).
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:
    inetcpl.cpl
    If you use Windows Vista, click Start
    Start button
    . Type the following command in the Start Search box, and then press ENTER:
    inetcpl.cpl
    The Internet Options dialog box appears.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  6. Start Internet Explorer again.

Monday, May 3, 2010

Restoring Dell™ Factory Image From Microsoft® Windows® Recovery Environment



Use the Windows Vista DVD to start the Windows Vista recovery environment. To do this, follow these steps:

  1. Insert the Windows Vista DVD into the DVD drive, and then restart the computer.

  2. During the startup process, repeatedly press .

  3. In the Boot Device Menu, press the to select *Onboard or USB CD-ROM Drive, and then press . If the Boot Device Menu does not appear, restart the computer and repeat step 2.

  4. When the Press any key to boot from CD or DVD screen appears, immediately press any key to start the computer from the Windows Vista DVD. For example, immediately press the when the Press any key to boot from CD or DVD screen appears. If you do not press a key immediately, the computer may not start from the Windows Vista DVD. Instead, the computer may try to start the currently-installed copy of Windows Vista. If this situation occurs, restart the computer, and then repeat steps 2 and 3.

  5. When Windows Vista starts from the Windows Vista DVD, other screens may appear during the startup process. If other screens appear, accept the default options, and then continue to the language settings screen.

  6. On the language settings screen, click the appropriate language in the Language to installlist, click the appropriate time and currency format in the Time and currency format list, click the appropriate keyboard layout to use in the Keyboard or input method list, and then clickNext.

  7. On the lower-left corner of the Install now screen, click Repair your computer.

  8. If the Windows Vista Setup program detects any problems on the computer, click No when the program displays the following message:

    Windows found problems with your computer's startup options.
    Do you want to apply repairs and restart your computer?

  9. In the System Recovery Options window, under Operating System, click Windows Vista (TM) Version, even if this entry is already selected, and then click Next to display the Choose a recovery tool window.

» Run PC Restore From a Microsoft® Windows Vista® DVD

Note:
The following instructions require a Microsoft® Windows Vista® DVD, which includes the Windows Vista disk that was originally shipped with your computer or any Windows Vista DVD displaying the Windows Anytime Upgrade logo. In addition, the Recovery partition must not be damaged.

  1. Click Command Prompt from the System Recovery Options window.
  2. In the Administrator window, type the following lines, pressing after each line.
  3. path d:\windows;d:\windows\system32
    d:
    CD Tools
    PCRestore

  4. In the Dell Factory Image Restore window, click Next.
  5. In the Confirm Data Deletion window, click to select Yes, reformat hard drive and restore system software to factory condition, and then click Next. The message Factory image successfully restored! appears when the process is complete.

  6. Click Finish to restart the system.


» Reinstall Operating System Manually If PC Restore Fails

Reinstall the operating system manually if:

  • PC Restore does not restore your operating system to its original condition.
  • Pressing + fails to display the PC Restore tool.