Symantec Backup Exec, error e0008115 - Physical volume library, or robot paused, offline, or disabled.
Solution:
Clean the Tape Drive
Solution:
Clean the Tape Drive
- Insert the Cleaning Tape into the Tape Drive.
- When inserted, the Cleaning Tape will automatically perform the Cleaning Process and automatically eject after a brief moment.
- Re-insert the Cleaning Tape a few times to fully clean the tape drive.
- From within the Microsoft Windows System Control Panel -
Hardware Devices, right-mouse click the Tape Drive and select Uninstall.
- From within Symantec Backup Exec - Devices, right-mouse click the
Tape Drive found in Device Pools - All Devices and select Remove.
- From within Symantec Backup Exec, click the Services button in the
lower right-hand corner and select Stop All Backup Exec Services.
- From within the Microsoft Windows System Control Panel - Hardware
Devices, right-mouse click the Computer and Scan For Hardware Changes.
- From within Symantec Backup Exec, click the Services button in the
lower right-hand corner and select Restart All Backup Exec Services.
- Close Symantec Backup Exec.
- Re-open Symantec Backup Exec.
- From within Symantec Backup Exec - Devices, right-mouse click Device Pools - All Devices and select Add Device.
- Place a check mark in the All Devices check box and click OK.
