Activate volume editions of Office 2010

There are two types of activation methods for volume editions of Microsoft Office 2010: 
Multiple Activation Key (MAK) and Key Management Service (KMS).

Activate by using Multiple Activation Key (MAK)

1. Click Change Product Key, and then enter a MAK key.

2. If you select the Attempt to automatically activate my product using the Internet check box, complete the Product Key entry process.

• Restart your Office program.
• Click the File tab, and then click Help.
• If you see Licensed Product, the product has been activated.
• If you do not select the box to activate automatically, you are prompted to activate the next time you open an Office program.

Activate over the Internet or by phone

• Activate by using the Internet
     The Activation Wizard automatically contacts the Microsoft activation servers through your Internet connection. If you are using a valid Product Key that has not already been used for the allowed number of installations, your product is activated immediately. When you activate through the Internet, your product ID, derived from the installation Product Key, and hardware information is sent to Microsoft, but this information is not used to identify or contact you. For more information, see the Privacy Statement. A response, the confirmation ID, is sent back to your computer to activate your product. If you choose to activate your product through the Internet and you are not already connected, the wizard alerts you that there is no connection.

• Activate by using the telephone
     You can telephone an Activation Center and activate your product with the help of a customer service representative.

1. In the Activation Wizard, select the country/region where you reside and where you plan to use the product. The wizard provides one or more telephone numbers.

1. Call the Activation Center. The customer service representative asks you for your installation ID, displayed on your screen, and other relevant information. After your installation ID is verified, you receive a confirmation ID.

1. In the Activation Wizard, type the confirmation ID in the spaces provided at the bottom of the screen, and then press ENTER.

Activate by using Key Management Service (KMS)
How can I tell whether my software has been activated?

1. Click the File tab.

1. Click Help.

1. If you see Licensed Product, your program has been activated.

 NOTE   The Change Product Key link can also be found by clicking the File tab, and then clicking Help.

When you enter your valid Product Key, the Activation Wizard automatically runs and it gives you two choices on how to continue:

 IMPORTANT   Activation Center numbers are not listed in this article, because there are many numbers, and the correct number for you is based on several factors. Microsoft software can be obtained under various licenses, including individual retail licenses, original equipment manufacturer (OEM) licenses, and volume licenses. Telephone numbers vary by product license and country/region. In step 2 of the Activation Wizard, use the telephone number provided to call the Microsoft Activation Center. Telephone activation might take longer than activation through the Internet. You should be at your computer when you call, and you should have your software Product Key available.

What is Multiple Activation Key (MAK)?

A unique Multiple Activation Key (MAK) key is given to each organization for each volume edition of Microsoft Office 2010. Each computer must then activate once with the activation servers hosted by Microsoft. Associated with each key is a count of the number of activations. For example, a MAK key for a Microsoft Office 2010 product with 100 activations allows the organization to install the same key on multiple computers and use up to 100 activations in total.

MAK is appropriate for organizations with computers that are not connected to the corporate network for long periods of time, such as portable computers. For this to work, a MAK key must be installed instead of the default KMS client key that is used in volume license editions of Microsoft Office 2010.

With MAK activation, there is no requirement to periodically renew activation. You must reactivate if significant hardware changes are detected. In addition, you must request more activation allowances after the number of activations passes the predetermined limit. You have to manage the installation of MAKs and the potential need to manually activate systems by using a telephone when no Internet connection is available.

No functionality is lost even if the licenses for MAK clients cannot be renewed. Upon successful activation, users no longer receive notifications.

What is Key Management Service (KMS)?

Key Management Service (KMS) allows product activations on the local network. This eliminates the need for individual computers to connect to Microsoft for product activation. A computer is required to be configured as a KMS host. The administrator has to enter a KMS host key for the KMS host. The KMS host key has to be activated and connect once to Microsoft hosted servers for activation.

By default, the KMS client key has already been installed in volume editions of Microsoft Office 2010 programs. Computers running volume editions of Microsoft Office 2010 by using a KMS client key are called KMS clients, and they connect to an organization's KMS host to request activation. No action is required of the end user, and you do not have to enter a Product Key for KMS clients. The system administrator must activate the KMS host with Microsoft and configure the KMS host. The KMS client can also be configured for variable lengths of re-activation and renewal periods.

If a KMS client cannot activate, the end user sees a notification dialog box 25 days after installation of Microsoft Office 2010. If a KMS client has been absent from the network for longer than 180 days after successful activation, the user sees unlicensed notifications and a red title bar when you start Microsoft Office 2010. However, there is no functionality loss even if the licenses for KMS clients cannot be renewed. Upon successful activation, users no longer receive notifications.

The Microsoft Office 2010 KMS clients activate by connecting to a KMS host based on a client–server topology. KMS clients can locate KMS hosts by using Domain Name System (DNS) or by setting the KMS host name in the registry. KMS clients contact the host by using a remote procedure call (RPC). The activation process is invisible to the end user and does not require any interaction.

Outlook: Synchronization error folders

The synchronization issues folders contain logs and items that Microsoft Outlook has been unable to synchronize with your Microsoft Exchange Server.

The following describes the four folders and the items you may find in each folder:

• Sync Issues     Contains all of the synchronization logs. In previous releases of Microsoft Outlook, these logs were stored in the Deleted Items folder. This folder is helpful if Outlook is having trouble synchronizing — for example, there is an item that you see in Outlook Web Access, but not in Outlook — or you are not getting new mail in some folders when using Cached Exchange Mode.

The information in this folder may help your organization's support team or Microsoft Exchange server administrator determine what is wrong. The contents of the Sync Issues folder are not copied to your server, and you cannot view the items in the Sync Issues folder from any other computer.

• Conflicts     Contains all the multiple copies of conflicting items in your mailbox. An InfoBar at the top of the original item advises you that a conflict for this item exists. The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.

If you have made changes to an item, but are not seeing the updated item in your Navigation Pane folders, check the Conflicts folder. It is possible that your changes caused a conflict with the original item, and the changes will exist in the Conflicts folder.

• Local Failures     Contains all items that could not be sent to your server. If you have made changes to items while working offline, and then notice that your changes are not appearing in another Outlook client or Outlook Web Access, you should check this folder.

The local changes may be permanently stuck in your Local Failures folder. An InfoBar appears at the top of any item that has another copy of the item stored in the Local Failures folder. Clicking the InfoBar opens the Local Failures folder for you in a separate window. You can only see these items when you are offline and you cannot view them from any other computer.

• Server Failures    Contains items that Outlook failed to synchronize from the Exchange server. When Outlook cannot synchronize the item from the server, it moves it from its original folder location into the Server Failures folder. The contents of this folder are available only when you have a connection to your server.

If you are missing a message that has been sent to you, and you have verified with the sender that the message was sent, check this folder. Items normally appear in this folder only when there are failures in synchronizing server items with an Offline Folder file (.ost), which is used when you work offline or use Cached Exchange Mode. An InfoBar appears at the top of any item that has another copy of the item stored in the Server Failures folder. Clicking the InfoBar will open the Server Failures folder for you in a separate window.

 NOTE   If you use the Offline Folder file (.ost) Integrity Check tool (Scanost.exe) to fix synchronization errors, the scan logs that are generated can be found in Deleted Items.